Based on Shep's highly rated book "Moments of Magic", Shep focuses on the concept of creating a Moment of Magic™. Shep covers ten specific strategies and concepts in this highly entertaining recording that will help YOU look like a star in your customers' eyes. This is a must-have audio for anyone looking to boost their customer service skills, as told by one of the leading authors and Wall Street Journal best seller.
Availability can change throughout the month based on the library's budget. You can still place a hold on the title, and your hold will be automatically filled as soon as the title is available again.
The OverDrive Read format of this ebook has professional narration that plays while you read in your browser. Learn more here.
Your session has expired. Please sign in again so you can continue to borrow titles and access your Loans, Wish list, and Holds pages.
If you're still having trouble, follow these steps to sign in.
Add a library card to your account to borrow titles, place holds, and add titles to your wish list.
Have a card? Add it now to start borrowing from the collection.
Need a card? Sign up for one using your mobile number.
The library card you previously added can't be used to complete this action. Please add your card again, or add a different card. If you receive an error message, please contact your library for help.